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Returns Information


Returns policy

 

We have extended the returns period for the Christmas period as we know that some lucky people will be getting them as presents and may need to change sizes.  We will accept returns up to 6th January 2015.

Please ensure that the despatch note is returned with your products as proof of purchase.

From within and outside the UK, please address your parcel to:

Returns Department

Lower Bupton House, Hilmarton, Calne SN11 8SZ

We will  refund the full price you paid for the products, using the same method you used to pay for them, within 3 days of our receiving the products or exchange the boots for an alternative size as long as they are returned to us in new condition.

If products are returned to our fulfillment centre, you should obtain proof of postage from the Post Office. This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Reasonable care:

You have a legal obligation to take reasonable care of the products while they are in your possession. When we say 'reasonable', we mean:

* You can open the packaging to look at and try on the products
* Boots mustn't be worn outside and no scuffing should appear on the sole.
* Tags shouldn't be removed from any item.
* The original packaging should be retained.

If you don't take reasonable care of the products before returning them to us, you may have to compensate us.

Unfortunately we can't stop an order once it's been confirmed by us. If you change your mind about your order after this point, you can return the products in accordance with this returns policy.