We hope that you will be totally happy with your boots. But on the rare occasion you are unhappy, or you want to change the size, please notify us within 24 hours of receipt either by phone or email.
The boots should be returned with the invoice/despatch note in their original condition within 7 days. (see address below)
Please note that we are not responsible for return postage, so we recommend that you obtain proof of postage or return them Tracked.
Any claims for lost boots will not be accepted if proof of postage has not been obtained.
We will process your refund as soon as we receive the boots using the same method you used to pay for them.
We will not grant a refund or exchange on any product that fails to reach us. If you wish to exchange the boots for another size, please place another order, once we have refunded you.
You have a legal obligation to take reasonable care of the boots while they are in your possession. This means:
You can open the packaging to look at and try on the boots.
Boots mustn't be worn outside, and no scuffing should appear on the sole.
Tags should not be removed.
The original packaging should be retained.
If you don't take reasonable care before returning the boots to us you may have to compensate us.
Unfortunately, we can't stop an order once it has been confirmed by us.
If you change your mind about your order after this point, you can return the boots in accordance with this Returns Policy.
Please send all returns to:
Talolo Boots, Hermitage, Vicarage Lane, Priors Marston, Warwickshire CV47 7RT