Refund policy

How do I return?

Please pack the boots up with the invoice, noting what you wish to do - exchange or refund.
Then post to the address below.
Please make sure the boots are sent with a tracking reference, to ensure your refund or exchange.
You need to pay for the return shipping.

What items are returnable?

You can return your items within 15 days of receipt of your shipment. They must be in original condition and follow the below reasonable care criteria:

Reasonable Care:

You have a legal obligation to take reasonable care of the boots while they are in your possession.

This means:

You can open the packaging to look at and try on the boots. The boots mustn't be worn outside, and no scuffing should appear on the sole. Tags should not be removed, The original packaging should be retained.

If you don't take reasonable care before returning the boots to us you may have to compensate us.

Unfortunately, we can't stop an order once it has been confirmed by us. If you change your mind about your order after this point, you can return the boots in accordance with this Returns Policy.

Free gifts or promotional items are not returnable!

We do NOT offer free returns.

Original shipping charges are non-refundable.

How soon will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

RETURNS ADDRESS

If returning from outside the UK or a second pair of boots:

Please note that we are not responsible for return postage, so we recommend that you obtain proof of postage or return them tracked.

Any claims for lost boots will not be accepted if proof of postage has not been obtained.

Talolo Boots

Hermitage

Vicarage Lane

Priors Marston

Warwickshire

CV47 7RT

sales@taloloboots.com